2022 Consulting Customer Strategy & Applied Design Graduate - Auckland (Jan 2022)

• Do you have a passion for complex problem solving?
• Do you want to connect, work and learn from our global network of industry leaders and experts
• Does making an impact that matters excite you?

Your future starts with us.

Elevating human experiences is at the forefront of what we do. We help our clients best understand their people including customers, employees, and external partners, to ensure their experience is at the heart of new product and service design or business transformation and change. Equipped with this insight and understanding of the opportunity spaces, we support them through a co-design process to create an experience that strikes the balance between what is desirable for end-users, and what is feasible and viable for the business.

What will you get to do?

Service and Experience Design: We take an experience-led approach to innovation; integrating the needs of people, the possibilities of technology, and the requirements of business success.

User Research: We use empathy to understand end-user needs, wants, and behaviours, and place what we’ve heard at the heart of driving innovation and transformational change.

Design Coaching: We equip clients with methods, tools, and mindsets to foster collaboration and drive innovation, and to build their internal design capability.

Customer Experience Strategy & Design: We use human-centred principles and our deep understanding of our clients’ customers to design a future-state strategy and roadmap which is future focused and grounded in insight.

CX Transformation: We work with our clients to re-imagine their customer experience through transformation of both their service offering and supporting product propositions and operating model, ensuring they have the capabilities required to deliver

Enough about us, let’s talk about you.

We consider students from all areas of study; any degree that exposes you to a way a business operates or the way humans think would be beneficial.

You’ll be highly motivated, hardworking and an organised student who:

• Combines logical thinking with creativity to approach problem-solving in a unique way
• Has a designer mind-set - whether or not you are a trained as a designer
• Has excellent communication and interpersonal skills
• Thrives in collaborative environments
• Has passion in understanding people and can dig below the surface
• Is unafraid of difficult problems and ambiguity
• Is self-aware with good emotional intelligence to navigate between clients with competing priorities
• Is interested in the intersect of human experience, technology and business

Sound like the sort of role for you? Apply now!

Remember you will need your CV, covering letter, and academic transcript. Please only apply once, multiple applications will not be considered. You must be legally entitled to live and work in New Zealand from the time of application to be considered.

Please be aware, if a particular opportunity becomes oversubscribed, we will close it for applications before the stated deadline. We recommend you submit your full application as early as possible.

Deloitte is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.  If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.