2022 Customer Success Engineering Graduate (Start ASAP)

As a Customer Success Engineer, you bridge the customers with the rest of the product and engineering team. You ask the right questions, find problems, and can formulate solutions. 

What you’ll do 

• You will be training users through outreach and webinars and supporting customers on issues, questions, or concerns.
• Provide prompt resolution to any problems our customers face.
• Create a customer roadmap and develop a success plan for users to reach each milestone.
• Grow customer product usage and up-sell new features.
• Collect and manage product feedback from users to share with engineering and product teams, and participate in product development conversations.
• Monitor customer health through data analysis and relationship strength.
• Strategically address software challenges encountered by parents and schools, and identify prompt resolutions.
• Organise webinars to educate users.

What you’ll bring 

• Experience developing strategies to increase the adoption of technology solutions
• Secure communication, presentation, and negotiation skills, with the ability to inspire others
• Analytical and process-oriented mindset
• Self-driven, persistent, and assertive
• Knowledge of Coding (Ruby, Python, Clickhouse, Postgres would be a great benefit)
• Residency/Citizenship for New Zealand
• Tertiary education is expected

What you get out of it 

• Working for a people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions 
• Flexible working approach that is truly flexible to your needs
• Learning and development opportunities and the chance to grow and shape your future with Kami
• A diverse and challenging role
• The satisfaction of knowing you’re not only helping modern-day superheroes aka teachers, but also helping them shape the minds of future generations all across the globe

Kami is an equal opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.